Refund Policy | CyberSafe Compliance Solutions

Effective Date: June 1, 2026 · Business: CyberSafe Compliance Solutions, LLC · Payments processed by: Lemon Squeezy · Contact: support@cybersafecompliancesolutions.com

All Products Are One-Time Digital Purchases

All sales are final. Every CyberSafe product — the policy kits, the Compliance Suite, and the Security Awareness Training Suite — is delivered as an instant digital download immediately upon purchase. Because of this, we are unable to offer refunds once a product has been delivered. There are no subscriptions or recurring charges on any CyberSafe product, so there is nothing to cancel.

We encourage you to review all product descriptions, included items, and FAQs carefully before purchasing. If you have questions about whether a product is right for your business, contact us before buying — we're happy to help you decide.

If you experience a technical issue that prevents you from accessing or downloading a product you purchased, contact us at support@cybersafecompliancesolutions.com and we will resolve the issue promptly at no additional cost.

Exceptions

We evaluate refund requests on a case-by-case basis in the following circumstances:

Duplicate charges caused by a payment processing error
Charges made after a confirmed cancellation was submitted
A product was significantly misrepresented relative to its description

To request an exception review, email us at support@cybersafecompliancesolutions.com within 7 days of the charge with your order details and a description of the issue.

Contact Us

Questions about a charge or this policy? We respond within 1–2 business days.
support@cybersafecompliancesolutions.com